Shipping policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).
  • During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may also offer free shipping on qualifying orders. Any applicable free shipping offers will be displayed at checkout.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • Domestic Orders: 2–7 business days
  • International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to factors outside our control, including weather, customs processing, or carrier delays.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

Delayed or Lost Shipments

While we work with trusted shipping partners, delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in locating your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review your claim and work toward a suitable resolution.

International Shipping

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: orderupdate@novembersun.co.uk

We aim to respond within 1–2 business days.